Our Commitment to Accessibility

All Lumio Solutions community seminars and in-person appointments are held at fully accessible venues. We carefully select locations to ensure everyone can participate comfortably and safely.

• ✅Wheelchair accessible entrances and washrooms at all seminar venues
• ✅Accessible parking available at or near all locations
• ✅Elevator access required at all multi-floor venues
• ✅Seating accommodations — chairs with arms, space for wheelchairs and scooters
• ✅Service animals welcome at all Lumio Solutions events and appointments
• ✅Home and virtual visits available for clients who cannot travel due to disability or mobility limitations
• ✅Transportation guidance — we can help identify accessible transit options, ParaTranspo, or community rides

If you have specific physical accessibility needs, please let us know when booking so we can confirm your venue meets your requirements or arrange an alternative.

We believe every person deserves information in a format they can understand. Lumio Solutions is committed to providing clear, plain-language communication in formats that work for you.

• ✅Plain language — no jargon, no complex legal terminology. We explain everything clearly and simply
• ✅Large print materials available on request for all guides, handouts, and forms
• ✅Translated materials available on request in multiple languages
• ✅Interpreter services — we can arrange interpretation for appointments with advance notice
• ✅Phone appointments available for clients who prefer or require telephone communication
• ✅Written summaries provided after appointments so you always have a record of what was discussed
• ✅Repeat explanations — we go at your pace. Ask us to repeat or rephrase anything as many times as needed
• ✅Augmentative and Alternative Communication (AAC) — we welcome clients who use communication devices or boards

This website is designed to meet WCAG 2.1 Level AA accessibility standards. We are continually working to improve the digital experience for all users.

• ✅Keyboard navigation — all features and forms can be used without a mouse
• ✅Screen reader compatible — ARIA labels, roles, and landmarks throughout
• ✅High contrast colours — navy and gold palette meets WCAG AA contrast ratios
• ✅Large, readable text — minimum 17px body font size; resizable without loss of content
• ✅Descriptive image alt text — all images include alternative text descriptions
• ✅Focus indicators — visible focus rings for keyboard and assistive technology users
• ✅Reduced motion support — animations are disabled when your device has reduced motion enabled
• ✅Mobile optimized — fully accessible on phones and tablets with touch-friendly controls
• ✅No time limits — forms and pages do not expire or time out

If you experience any barrier on this website, please contact us immediately at jesse@lumiosolutions.org and we will address it promptly.

We provide supports for clients who are Deaf, hard of hearing, blind, or have low vision. Please let us know your needs when booking so we can prepare appropriately.

• ✅Hearing loop / induction loop — we will confirm availability and request this at seminar venues when needed
• ✅American Sign Language (ASL) or LSQ interpreters — available with advance notice for appointments and seminars
• ✅Written communication — appointments can be conducted fully in writing if preferred
• ✅Large print and high-contrast documents — all handouts available in 18pt+ font
• ✅Braille materials — available on request with advance notice
• ✅Scent-free environment — we ask all staff and participants to refrain from wearing scented products at in-person appointments
• ✅Quiet spaces — available at seminar venues for clients who need a break from sensory stimulation

Many of our clients live with dementia, acquired brain injuries, learning disabilities, or other cognitive differences. Our entire approach is designed with this in mind.

• ✅No rush, no pressure — we go at your pace. Appointments can be as short or long as you need
• ✅Step-by-step explanations — we break every process into small, manageable steps
• ✅Support persons welcome — family members, caregivers, or trusted friends can attend any appointment
• ✅Written follow-up notes after every appointment summarizing what was covered and next steps
• ✅Multiple appointments — complex issues can be spread across several sessions at no extra cost
• ✅No judgment — there are no stupid questions. We celebrate every small step forward
• ✅Authorized representative support — we can work with a Power of Attorney or authorized representative on behalf of a client
• ✅Visual aids and simplified forms — available on request to help explain complex processes

As an Ontario resident with a disability, you have important legal rights:

• ⚖️Right to accessible services — organizations in Ontario must provide accessible customer service under the AODA. This includes Lumio Solutions.
• ⚖️Right to accommodation — under the Ontario Human Rights Code, you are entitled to accommodation of your disability to the point of undue hardship
• ⚖️Right to dignity and respect — services must be provided in a manner that respects your dignity and independence
• ⚖️Right to equal opportunity — you have the right to benefit from the same services as anyone else
• ⚖️No cost for accommodation — you cannot be charged for disability-related accommodations

If you feel your accessibility rights have not been met, you have the right to:

• 📋File a complaint with the Human Rights Tribunal of Ontario — call 1-866-598-0322 or visit sjto.gov.on.ca/hrto
• 📋Contact the Ontario Human Rights Commission — call 1-800-387-9080
• 📋Contact Legal Aid Ontario for free legal help — call 1-800-668-8258
• 📋Speak with us directly — we will always try to resolve concerns quickly and respectfully

We welcome feedback on how we can improve accessibility. If you encountered a barrier — whether physical, digital, communicative, or otherwise — we want to hear about it so we can fix it.

• 📧Email: jesse@lumiosolutions.org
• 📞Phone: 226-808-7389
• 📅Book a call: calendar.app.google/SVWoRqM9vv1hpvhu7

We commit to acknowledging all accessibility feedback within 2 business days and to resolving barriers as quickly as possible. Feedback can be provided in any format — phone, email, or in person.

If you require assistance submitting feedback due to your disability, we will provide the support you need to do so.